Our Mission and Values

Our Vision is to become the specialist financial institution of choice on the Island by providing exceptional customer service, competitive shareholder value, and a rewarding workplace for our employees.  To achieve this aim we have set out on a Mission to provide personalised, competitive and accessible financial services, and to implement sound governance, policies and practices that profitably benefit our customers, staff, shareholders and the community.

Our core Values are:

Customer focus
We will operate openly, helpfully, and constructively with all our customers and stakeholders; working with them to deliver appropriate solutions and service excellence.

Teamwork
We value everyone’s contribution and work together to positively collaborate, communicate and take ownership; whilst treating each other fairly with dignity, respect, and recognition.

Trust
We always act ethically, honestly, fairly and with integrity in all our dealings with others; accepting personal responsibility for our actions.

Continuous improvement
We will seek ways to improve; through self-development, openness to new ideas, innovation, challenge and by learning from our mistakes to improve customer satisfaction and enhance shareholder value